This policy applies to all payments made to Oryvionic Microsystems Tech Solutions LLP for Lumivyt products. Lumivyt products are digital services delivered instantly, so refunds are given in the situations below.
1. When you get a full refund
- Payment taken, product not delivered: the money was debited but your page, premium feature or AI result was not activated.
- Duplicate payment: you were charged more than once for the same order.
- AI effect failed: an AI face swap or photo effect failed or gave an unusable result after all included retries (3 per paid swap).
- Technical fault: a fault on our side stopped a paid page from working, and we could not fix it within 48 hours of your report.
2. When refunds are not given
- After a paid page, premium greeting or AI result has been delivered and works as described.
- For a change of mind after delivery, or for spelling or detail mistakes you entered (you can edit most pages for free after publishing).
- For content removed because it broke our Terms & Conditions.
3. Cancelling an order
Because products are delivered immediately after payment, a one-time order cannot be cancelled once delivered. If your order is still pending (not yet delivered), email us and we will cancel it and refund you in full.
4. Subscriptions
- You can cancel a business subscription at any time from your dashboard or by emailing info@omts.co.in.
- Cancellation stops future renewals. Your plan stays active until the end of the period already paid for. We do not refund partial periods.
- We remind you before every renewal. If you are charged for a renewal and cancel within 48 hours without using the new period, we refund that renewal in full.
5. How to ask for a refund
Email info@omts.co.in within 7 days of payment, with your Razorpay payment ID (starts with pay_), the email or phone number used, and a short description of the problem.
6. Refund timelines
We reply within 2 working days. Approved refunds are issued to the original payment method (UPI, card or bank account) within 5–7 working days. Your bank may take a few more days to show the credit.
7. Contact
Oryvionic Microsystems Tech Solutions LLP, VP Thampy Road, Kudapanakunnu, Thiruvananthapuram, Kerala 695043. Email: info@omts.co.in. Phone: +91 80892 21248.